Why have you written to me?
We have written to you because a pension company, financial institution or financial advice firm has asked us to perform an identity check so they can confirm your identity and continue to communicate with you.
Why do I need to complete an identity check?
An identity check is an essential tool in verifying your identity and ensuring that you are the correct person. Completing an identity check reduces the risk of fraudulent activity and keeps everyone safe.
What do I do if I don’t have a smart phone or tablet?
This identity checking process, works best on a smart phone or tablet. If you don’t have one yourself, do you have a family member, friend or neighbour that could assist you? No trace of the images or data is left on the device used.
How do I know this isn’t a scam?
We have been securely provided with your contact details by the organisation instructing us to perform this check. This could be your pension provider, a financial institution or a financial advice firm. You can contact them directly to confirm they have engaged our services. Validentity is a service delivered by The Tracing Group, a company with offices in Norfolk, UK. You can see our credentials at www.thetracinggroup.co.uk, or by calling +44 (0)1603 972900 for assistance, lines are open Mon – Fri, 9am – 5pm (UK time), or email info@validentity.co.uk.
Will my data be safe?
A rigorous commitment to the highest ethical standards is at the core of the Validentity brand. To preserve customer trust, the Validentity team strive to exceed all expectations for data security and privacy, ensuring that there is ethical handling of data within and beyond the organisation. ISO 27001 is the international standard for information security – our accreditation provides reassurance that all requirements and obligations are being met and exceeded. Regular vulnerability testing and penetration testing is also carried out to ensure continued data security.
Is this going to cost me anything?
No - this is a completely free service to you.
Do you have everything ready?
Yes, verify me NoIf you do not have access to the documents required, please call +44 (0)1603 972900 for assistance, lines are open Mon – Fri, 9am – 5pm (UK time), or email info@validentity.co.uk. Click here to leave.